Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, call-back, e-mail and perhaps other media.
Businesses are now looking into Interactive Voice Response – IVR Providers, to make this process much simpler. Although there are a large number of IVR Providers in India, selecting the right one for your business can be confusing and time-consuming.
An IVR system can effectively lower costs in any business and increase customer satisfaction. But, this can be possible only when you choose a suitable IVR service provider that can meet the unique needs of your business.
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